Shipping and Returns

Shipping and Returns

Last updated: 22 September 2026

Shipping

We ship throughout Portugal — mainland, Madeira and the Azores — with CTT, tracked.

Orders are dispatched within two working days of payment confirmation. You receive the tracking number by e-mail as soon as your order leaves us.

Shipping costs reflect only the carrier's charge and are shown in your cart before you confirm the order. If you need shipping arrangements other than those offered at checkout, contact us at geral@sweetapple.pt or on +351 262 921 534 — in that case the cost may differ from the one shown on the site.

You can also collect your order at our Benedita shop, with no shipping cost.

Returns and exchanges

You have 14 days to return or exchange, counted from the day after you receive your order.

If you bought as a consumer, this period is your right of withdrawal, which lets you cancel the purchase without giving any reason. The full conditions, the procedure and the model form are on our Returns and Right of Withdrawal page.

We cannot accept returns or exchanges where:

• The items have been altered by you;
• The items are damaged or show signs of use;
• The items were personalised at your request;
• More than 14 days have passed since receipt;
• In an exchange, the item being returned is worth more than the new item chosen.

Return costs

Shipping costs for exchanges and returns are borne by the customer, except where the item arrived faulty or incorrect, or where you are making a warranty claim — in those cases the cost is ours.

Faulty items

A faulty item is not an ordinary return: it is covered by the 3-year legal guarantee of conformity. See our Warranty page.

Need help?

Write to geral@sweetapple.pt or call +351 262 921 534.